Legal
Terms & Conditions
The terms on which Judah & Zoé Premium Cleaning Services provides commercial cleaning services and operates this website.
Last updated: 23 September 2026
1. About us and these terms
These terms and conditions set out the basis on which Judah & Zoé Cleaning Services Limited, trading as Judah & Zoé Premium Cleaning Services, a company registered in Ireland under company number 803583, provides cleaning services. In these terms we are referred to as Judah & Zoé, we, us or our, and the person or organisation engaging us is referred to as the Client or you.
These terms apply to every quotation we issue and every contract we enter into, unless we agree something different in writing. If there is a signed service agreement between us, and anything in it conflicts with these terms, the signed agreement takes priority.
2. Definitions
Services means the cleaning work described in the quotation or service agreement.
Premises means the site or sites at which the Services are to be carried out.
Specification means the agreed scope of work, frequency and standard set out in the quotation or service agreement.
Charges means the fees payable for the Services, exclusive of VAT unless stated otherwise.
3. Quotations
Quotations are issued in writing and are based on the information you give us and, where relevant, on a site survey. Unless stated otherwise on the quotation, it remains open for acceptance for 30 days from its date.
A quotation is an offer and not a binding contract. If the condition, size or usage of the Premises differs materially from what was described or observed, or if access is more restricted than we were led to expect, we may revise the quotation before work begins and will tell you before proceeding.
4. Forming the contract
A contract comes into existence when you accept our quotation in writing, sign a service agreement, or ask us to begin work and we start carrying out the Services. At that point these terms apply in full.
5. Our Services
We will carry out the Services with reasonable skill and care, in accordance with the Specification and the agreed schedule, using suitably trained personnel and appropriate materials and equipment.
We may make minor changes to the method, products or equipment used, provided the agreed standard of the Services is maintained. Anything falling outside the Specification is additional work and is dealt with under clause 8.
6. Access to the Premises
You will give us safe and unobstructed access to the Premises at the agreed times, together with anything reasonably required to carry out the Services. This includes lighting, hot and cold running water, electricity, somewhere to store equipment and materials where agreed, and a means of disposing of waste.
If we cannot gain access at the agreed time through no fault of ours, and we are not given reasonable notice, we may charge for the visit as though the Services had been carried out.
7. Your responsibilities
Tell us before work begins about any hazard at the Premises, including hazardous substances, fragile surfaces, faulty equipment, contamination or biological risk.
Secure cash, valuables, confidential documents and sensitive equipment before we attend.
Tell us in good time about changes to the Premises, occupancy, opening hours or security arrangements that affect the Services.
Make sure that any equipment or materials you supply are safe, fit for purpose and properly maintained.
Nominate a contact who can give instructions and approve any additional work.
8. Variations and additional work
Either of us may request a change to the Specification. Changes take effect only when agreed in writing, including by email, together with any adjustment to the Charges and to the schedule. We are not obliged to carry out additional work until it has been agreed in this way.
9. Charges, invoicing and payment
The Charges are those set out in the quotation or service agreement, and are exclusive of VAT, which is added at the prevailing rate where applicable. Our VAT registration number is IE4539098OH.
Unless we agree otherwise in writing, contract cleaning is invoiced monthly in arrears and one off work is invoiced on completion. Invoices are payable within 30 days of the invoice date.
Where an invoice is not paid by the due date, we may charge interest and compensation in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012, and may suspend the Services until payment is received. Suspension for non payment does not relieve you of your obligation to pay.
We may review the Charges once in any 12 month period, or where there is a material change in the scope of the Services, the condition or usage of the Premises, or in statutory wage rates applying to our staff. We will give you at least 30 days written notice of any increase.
10. Cancellation and rescheduling
For one off work such as deep cleans, post construction cleaning or window cleaning, please give us at least 48 hours notice to cancel or reschedule. Where less notice is given, or where we attend and cannot carry out the work, we may charge up to the full value of the booking to cover committed labour.
For scheduled contract cleaning, we will work with you to make up a missed visit where it is practical to do so. Visits cancelled at short notice and not rescheduled remain chargeable.
11. Term and termination
Contract cleaning agreements continue for the term stated in the service agreement and then continue until ended by either of us giving the agreed period of written notice. Where no period is stated, either of us may end the agreement by giving 30 days written notice.
Either of us may end the contract immediately by written notice if the other commits a material breach that is not put right within 14 days of being asked to do so in writing, or becomes insolvent, enters examinership, liquidation or receivership, or ceases to trade.
On termination you remain liable for the Charges for all Services carried out up to the termination date, and for any materials ordered specifically for your contract that we cannot reasonably return.
12. Health, safety and insurance
We carry out the Services in accordance with the Safety, Health and Welfare at Work Act 2005 and associated regulations. We maintain risk assessments and safety data sheets for the products we use, and will make these available to you on request.
We hold public liability and employers liability insurance. A copy of the current certificate of insurance is available on request. You are responsible for insuring the Premises, its contents and your own property.
13. Our personnel
Our operatives are our employees or approved subcontractors. They are trained, supervised and subject to confidentiality obligations. Where the nature of the Premises requires it, for example in childcare or education settings, appropriate vetting is carried out.
Our personnel remain under our direction and control at all times. You should not give instructions directly to an operative that change the Specification. Requests of that kind should come to us so that they can be agreed properly.
14. Non solicitation of staff
During the contract, and for 6 months after it ends, you agree not to employ or engage, directly or through another business, any member of our personnel who has worked at your Premises, without our written consent. If you do, you agree to pay us a recruitment fee equal to the gross annual salary of that person, to cover the cost of recruiting and training a replacement.
15. Equipment and materials
Unless agreed otherwise, we supply the cleaning equipment, materials and consumables needed to carry out the Services. Any equipment we leave at the Premises remains our property, and you agree to provide a secure place for it and to take reasonable care of it.
Where you ask us to use your own products or equipment, we will do so only if it is safe and suitable, and we are not responsible for damage arising from their use or condition.
16. Keys, alarms and security
Where you give us keys, fobs or alarm codes, we will keep them securely, record who holds them, and use them only to carry out the Services. They are returned to you when the contract ends. We are not liable for the cost of replacing locks or resetting alarms unless the loss was caused by our negligence.
17. Damage, loss and reporting
We take care in your Premises, but if something is damaged we want to know quickly so that we can investigate properly.
Please report any damage, loss or dissatisfaction with the Services to us in writing within 24 hours of the visit in question, and in any event within 7 days. Reporting after that period may prevent us from establishing what happened and may affect our ability to deal with the matter or to claim under our insurance.
We are not responsible for pre existing damage, for wear and tear, for items that were already faulty or unstable, or for damage to surfaces that you asked us to clean against our written advice.
18. Complaints and putting things right
If you are not satisfied with any part of the Services, contact us at info@jzcleaning.ie or on 089 459 3814 within 24 hours of the visit. We will investigate and, where the work has fallen below the agreed standard, we will return and put it right at no additional cost. Re attending to correct our work is your first remedy before any claim for a reduction in the Charges.
19. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that, we are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of or damage to data, or for any indirect or consequential loss, however it arises.
Subject to the above, our total liability in connection with the contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total Charges paid by you under that contract in the 12 months immediately before the event giving rise to the claim.
We are not liable for any failure or delay caused by your failure to meet your obligations under clauses 6 and 7.
20. Events outside our control
We are not liable for any failure or delay in performing the Services that is caused by an event beyond our reasonable control, including severe weather, flood or fire, failure of utilities, epidemic or public health restriction, industrial action other than involving our own workforce, or the acts of a public authority. We will tell you as soon as we reasonably can and will agree a revised schedule with you.
21. Confidentiality
Each of us agrees to keep confidential any non public information about the other learned in connection with the contract, and to use it only for the purpose of performing the contract. This obligation continues after the contract ends. It does not apply to information that is already public, or that must be disclosed by law.
22. Data protection
Each of us will comply with the General Data Protection Regulation and the Data Protection Acts 1988 to 2018 in relation to personal data handled under the contract. Our Privacy Policy explains how we handle personal data, including the contact details of your staff and site contacts.
23. Subcontracting and assignment
We may use approved subcontractors to carry out part of the Services, and we remain responsible to you for work carried out on our behalf. Neither of us may assign or transfer this agreement without the other’s written consent.
24. General
These terms, together with the quotation or service agreement, form the entire agreement between us and replace any earlier discussion or representation.
If any provision is found to be invalid or unenforceable, the rest of these terms continue to apply.
A delay in enforcing any right under these terms is not a waiver of that right.
Nothing in these terms creates a partnership, joint venture or employment relationship between us.
A person who is not a party to the contract has no right to enforce any of its terms.
25. Use of this website
The content of this website is provided for general information about our services. While we take care to keep it accurate and up to date, it does not form part of any contract, and descriptions of services, images and indicative timescales are illustrative rather than binding.
All text, images, graphics, logos and design on this site are owned by us or licensed to us and are protected by copyright and trade mark law. You may view and print pages for your own business use, but you may not reproduce, republish or use them commercially without our written permission.
Where we link to another website, we do so for convenience and we are not responsible for its content or its privacy practices.
26. Governing law and jurisdiction
These terms and any contract formed under them, including any non contractual dispute or claim arising out of them, are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction to settle any dispute or claim.
27. Contact us
If you have any question about these terms, contact us by email at info@jzcleaning.ie or by phone on 089 459 3814.